Privacy Policy

1. Introduction

DoneRight Concord Landscaping is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you request a quote or contact us, we may collect personally identifiable information such as your name, shipping address, email address, telephone number, and property address. We collect this information when you voluntarily provide it to us through our contact forms, phone calls, or email communications.

Financial Data

Financial information, such as data related to your payment method (credit card numbers, billing address) that we may collect when you purchase services. All payment processing is handled through secure third-party payment processors, and we do not store complete credit card information on our servers.

Website Usage Data

We may automatically collect certain information about your device when you visit our website, including your IP address, browser type, operating system, access times, and the pages you view directly before and after accessing the website.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our landscaping services
• To process your transactions and send you related information
• To communicate with you, including responding to your inquiries and providing customer support
• To send you service updates, promotional materials, and other information that may be of interest to you
• To improve our website and services based on user feedback and usage patterns
• To monitor and analyze usage and trends to improve your experience
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and protect our rights

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. These service providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Service records and financial data are typically retained for seven years in accordance with tax and business record requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information
• The right to correct or update inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your information
• The right to opt-out of marketing communications
• The right to data portability

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete such information.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to request information about the categories and specific pieces of personal information we have collected, as well as the categories of sources from which the information is collected. You also have the right to request deletion of your personal information and to opt-out of the sale of your personal information. We do not sell personal information to third parties.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us: